When making a purchase from us, please choose carefully! We want you to absolutely adore what you order, but we cannot accept returns unless your goods have been damaged in transit or are faulty.
We do not offer change-of-mind returns/refunds.
If anything you’ve ordered arrives damaged, please contact us straight away, providing us with your order number, and a description + photo of the damage. Please do not return any items before first making contact with us. Damaged items must be reported to us within five days of your order being marked as ‘delivered’ on tracking.
Requesting an exchange? Sure thing. Please reach out to us with your Order Number [starts with EKCo#] and the details of the items which you wish to be exchanged.
All merchandise that you wish to exchange must be returned to us unopened, unused and it its original packaging. Once your return is received, we will be in touch with a store credit for you to purchase your new items.
Please note that additional shipping charges will be incurred for change-of-mind exchanges.
Sale items are final and are not accepted for return or exchange, unless damaged or faulty.
Promotions and discounts are not transferrable.
We are also not able to accept any exchanges on any items with monogramming.
Please hop this way for our full guide to Shipping & Returns.